Strive April 2025 Updates 🚀

Dear Strivers,

It’s time for the April 2025 update! First, we want to wish everyone celebrating a happy and blessed Hari Raya! This month, we’ve rolled out a brand-new feature. We’ve also made some enhancements to improve your experience. Want to find out more? Keep reading to explore all the updates!

New Feature

1. New Sub-Module: WhatsApp Link Generator is Here! 🔗

You can now easily create a custom WhatsApp link with a preset message and recipient number using our new WA Link Generator tool! 📲

To get started, simply hover your mouse over the WA Personal icon and click on “WA Link”.

Once you’re in the module, enter the WhatsApp phone number you want your contact to message and type your custom message. ✍️

You can click on “Preview” to see exactly how the message and number will look to your contact. Once everything looks good, click “Generate my WA Link” and you’re ready to go!

Just copy and paste the link to share with your contacts, or even include it in your broadcast messages.

This makes it super handy when you want to share a direct link for your customers to message a specific number with a ready-made message.

Enhancements

1. Introducing Enhanced Inbox

We’re excited to introduce our enhanced Inbox module! It’s designed to give you a more organized way to manage chats, similar to WhatsApp interface, with new features like chat delegation and easy way to close chats. 🎉

How to Access Inbox:

To get started, simply hover your mouse over the Inbox icon, then click on Inbox to open the module.

Inbox Overview:

Here’s a quick look at how our Inbox works! By default, you’ll see the opened status chats.

But if you want to view both open and closed or closed chats only, you can select accordingly by clicking on the dropdown.

On the left column, you’ll find different ticket sections to help you organise your chats:

All: Chats assigned to you, plus unassigned ones (includes AI & human-routed chats).

Mine: Only the chats that are assigned to you.

Unassigned: Chats that haven’t been assigned to anyone yet.

Routed to AI: Chats that were handled by the AI (from the OpenAI Knowledge Base node).

Routed to Human: Chats passed to a person (from the Handover node).

Team Inbox: See chats owned by you and your teammates in the inbox group.

Note: Super admins can see all chats, while users can only view chats assigned to them and unassigned chats.

Chat Actions:

When you select on the chat, you’ll see several icons in the center column:

👥 Delegate the chat to yourself or another user

📥 Close the chat once it’s resolved

💬 Mark as read/unread to keep track of conversations

2. Team Inbox – Collaborate Better Together! 📥

Now, Super Admins can create Team Inbox groups where users can easily view each other’s inbox tickets. This makes teamwork smoother as everyone in the team can stay on the same page! 💼

How to Create a Team Inbox (Super Admin only) 🛠️:

If you’re a super admin, here’s how to set it up:

1. Go to the Inbox module.
2. Click on the Settings button.
3. Select Add Team.
4. Enter the Team Name, a short Team Description, and choose the team members.
5. Click Save.

Viewing the Team Inbox 👀:

Once the team is created, Super Admins can view all the teams they’ve set up and access to view the tickets owned by users in the team.

Users who are part of the team will be able to access the team by simply clicking on the Team Inbox arrow in the Inbox module.

It’s easy to stay on top of the team’s tickets! 📬

3. Edit or Delete Generated Insight Summary

You can now easily edit or delete the generated insight summary if needed in your ticket/chat!

How It Works:

1. After Insight is Generated:

Once an insight summary has been generated, you will see two icons on the right of the generated date and time.

2. Pencil Icon ✏️:

Click this to edit the generated insight. You can make changes to better fit your conversation or update any important details.

3. Trash Can Icon 🗑️:

If you no longer need the insight generated for the ticket/chat, you can click on the trash can icon to delete it.

This helps you keep everything accurate and organised. 📋

4. Save and Reuse Your Insight Prompts in Inbox 💬

You can now save and reuse your insight prompts inside the Inbox module! 🎉

This means after you create and use a prompt to generate insights, it will be saved automatically and ready for you to use again anytime.

All users in the organisation will be able to view and use the saved prompts too. 👥

If you haven’t added your OpenAI API key before, you will need to add it first to start generating insights from your chats. But don’t worry, you only need to add it once! 🔑

How to Create a New Prompt 🛠️:

1. Click on “Generate Insight”.
2. A sample prompt will appear where you can edit it and change the title as necessary.
3. If you want to create a new prompt later, just click “Add New Prompt”, edit the title and content, and save it!

How to Use a Saved Prompt 📋:

1. When you click on “Generate Insight”, you will see a list of your saved prompts on the right side.
2. Just click on the prompt name to select and click “Generate” to use it instantly.

How to Delete a Saved Prompt 🗑️:

Simply click on the red trash can icon 🗑️ next to the prompt you want to delete.

Note: If you edit an existing prompt and click “Generate”, your changes will be saved automatically and the insight will be generated with the new version. ✨

5. Easily See Who’s Handling Inbox Tickets with User Avatar 🧑‍💻

You can now easily see who an Inbox ticket is assigned to with the user’s avatar displayed next to the channel icon! 🎨

When a ticket is assigned, accepted, or resolved, the avatar of the user handling the ticket will be shown on the right side of the channel icon.

If the ticket is still new and unassigned, the avatar will remain blank.

This update makes it simple to identify at a glance who’s managing each ticket, helping you stay organized and efficient! 💡

6. See Who Triggered the Flowbuilder in Inbox 👀

You can now easily see who triggered the Flowbuilder in the Inbox module! 🎯

How to Check Who Triggered the Flowbuilder:

Just hover your mouse over the Strive logo next to the chat in your Inbox.

A tooltip will appear showing who triggered the Flowbuilder for that chat.

This new feature helps you stay on top of your flows and identify who triggered it.

7. Add Notes to WA API Chat/Ticket Even After 24-Hour Window 📝

You can now add notes to your contact in the WA API channel, even if the 24-hour conversation window has closed. 🎉

Just type your note, press send, and it will be saved without sending it to the contact.

This means you can keep track of important details or reminders for future reference.

Note: The notes added are not visible to the contact.

8. Easily Filter Contacts by Tag Name in Contact List 🏷️

You can now easily filter contacts by typing the tag name instead of scrolling through the list of tags! 🔍

Here’s how to filter contacts by tag name in the Contact List module:

1. Click on the eye icon to view the contact list.
2. Select “Filters” to open the filter options.
3. Choose the Tagging field from the dropdown.
4. Type the tag name you want to search for.
5. The list will automatically the contacts who has the tag.

It’s a quick and simple way to stay organized and save time when managing your contacts.

9. Automatically Assign New Tickets Using Round Robin 🔄

You can now automatically assign new inbox tickets to your team using the Round Robin method! 🎯 This helps to evenly distribute tickets among your team members as soon as they are created. no more manual assigning! 💼

How to Set It Up:

1. Go to the Automation module.
2. In the first step (the trigger), select “New ticket created” and choose the channel you want to apply it to.
3. In the second step (the action), choose “Assign inbox ticket in round robin”.

If you want to filter by a group, you can select at the group filter (optional). When you choose a user, only the members of the selected group will be shown. By default if there are no group selected, it will display all the users in your organisation.

To add users to the round robin assignment, simply click “Add User”, select the user, and set their weightage. 🧑‍💻

If you want the system to also assign tickets that were previously assigned, just tick the box for “Include previously assigned chats”.

Important Notes:

Round Robin Allocation: Tickets will be assigned in a repeating cycle, starting from the highest allocation and moving to the lowest.

Multiple Channels: If you want to set up round robin for more than one channel, simply create another automation for each channel.

10. Track Broadcast Conversions 🛍️

You can now check the conversion of the broadcast if the contact in the broadcast has bought the product.

Where to Access the Conversion Report:

1. Go to the Product module.
2. Click on the “Conversion Report” button at the top.

How to Use It:

1. Choose the product(s) you want to track.
2. Select the broadcast channel (Email, WA Personal, or WA API).
3. Pick the range in days that you want to track from the broadcast date.

See Who Made a Purchase:

After clicking “Generate”, you’ll see a detailed table showing which contacts bought the product. It tracks purchases made by your broadcast audience starting from the day the message was sent until the selected number of days.

This report would give you a clearer view of how your broadcasts are performing! 🚀

11. Easily Move Multiple Nodes in Flowbuilder 🚀

You can now move multiple nodes at once in Flowbuilder! 🎉 This helps you organise your workflow more efficiently, especially when dealing with large or complex flows. No need to move one by one anymore.

How to Bulk Move Flowbuilder Nodes:

1. Highlight Multiple Nodes:

Hold down Shift and drag your mouse to select multiple nodes at once.

To select specific nodes individually, hold down Cmd (Mac) or Windows (PC) key, then click on the nodes you want.

2. Drag and Drop:

After highlighting your nodes, simply drag them to where you want to move them on the page.

This makes editing and rearranging your flowbuilder nodes faster and easier.

12. Easily Search and Select Node for Go To Node Action 🔍

You can now search for the node you want to connect to in the Go To Node action by simply typing its name.

This makes it super quick to find and select the right node without scrolling through the entire list.

How to Use the New Search Feature:

1. Add Go To Node Action:

After adding the Go To Node action to your flow, click on the next step field where you want the flow to go.

2. Search for Your Node:

Start typing the node name in the field. As you type, the system will show matching nodes for you to choose from.

3. Select and Save:

Simply click on the correct node from the list, then hit “Save Action” to save the change.

13. Unassign Contact Owners Easily 👤

You can now unassign contacts so that other users in your organisation can easily assign themselves as the new contact owner when needed. 🙌

This gives your team more flexibility in managing contacts and ensures the right person is always handling the right contact. 💬

How to Unassign Contact Owner:

1. Select the contact(s) you want to unassign.
2. Click on the three vertical dots.
3. Choose “Assign Contact Owner.”
4. Toggle the switch to “Unassign.”
5. Click “Unassign”.

This update makes it super easy for organisation to manage contact ownership without any confusion. Users in your organisation can step in and take ownership when necessary! 🚀

14. Faster Chat Loading in Inbox Lite ⚡

We’ve improved the loading speed of chats in Inbox Lite, so everything now loads much faster and smoother! 🚀

This means less waiting time when opening your conversations and quicker access to your messages.

15. AI Insights Now Support Images 🖼️

The Inbox/Inbox Lite AI Summary feature can now detect and analyze images to generate insights! 🎉

When a contact sends an image, the AI can now identify and process it to provide relevant insights, just like it does with text messages.

This makes it easier for you to get valuable information, even from visual content. 🌟

16. Faster Loading for WA Personal Campaign 🚀

We’ve improved the loading speed for the WA Personal Campaign module! 🎉

Now, when you access the module, it will load much quicker, saving you time and making your experience smoother.

This means you can get to work faster without waiting long for the page to load. ⚡

17. Quick Replies Will Be Transferred to Super Admin When a User is Removed 🛠️

When a user is removed from the organization, any quick replies they created will automatically be transferred to the Super Admin.

This ensures that no quick replies are lost and that the Super Admin can manage them moving forward. 💼

This wraps up our April 2024 update. We’ll be back next month with more to share.