Strive November 2025 Updates 🚀
November Updates
Dear Strivers,
November brought several improvements that help make your experience more comfortable and efficient. 🚀 We made a few upgrades to boost clarity, performance, and ease of use. These updates help everything feel more seamless. Read on to view the updates.
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Enhancements
1. Tag Based Flowbuilder Trigger 🏷️
Now you can make your flow start automatically whenever a tag is added to a contact. 🎉
Just go to the Flowbuilder, create a new flow or edit an existing one, and choose the Tag Based option.
Once you have set everything up, the flow will run based on the channel the contact messaged in. 📩
Example:
If your flowbuilder is set to run on WA Personal, WA API, Messenger and Instagram:
• When the tag is added to a contact who messaged you through WA API, the flow will be triggered through WA API, and if they also have messaged into the WA Personal, it will trigger through WA Personal too.
• When the tag is added to a contact who messaged you through Messenger, the flow will be triggered only through Messenger.
• When the tag is added to a contact who messaged you through Instagram, the flow will be triggered only through Instagram.
2. New Customer Retention Insights Report 📊
We have introduced a brand new report that helps you understand how well you are keeping your customers. ✨
These insights help you see how valuable your customers are over time. 💡
Report module location:
Customer Retention Report view:
3. New Automation Action: Assign Ticket Owner by Contact Owner 👥
You can now setup automation to assign inbox tickets based on who owns the contact.
To set it up, choose the action to assign inbox tickets in round robin, then select the option that assigns the ticket following contact owner.
This helps reduce manual sorting and makes sure every ticket assigned to the right user immediately.✨
4. Import Orders with Product Currency Included 💰
You can now include the product currency when importing your orders. ✨
Just enter the currency used for each product during the import process. This makes it easier to see how much your contacts paid and in which currency.
With this improvement, your order records stay clearer and more accurate, helping you manage everything with less confusion. 📘
5. Automatic Tag Removal for Contacts
You can now set your automation to remove a tag from your contact without doing it manually. 🧹
Just create your automation, choose the action to remove tagging, and pick the tag you want to remove.
Once the automation is triggered, the tag will be removed automatically based on the trigger you selected.
This saves you time, keep your contact list clean and updated, especially when certain tags are no longer relevant. 💡
6. Round Robin Settings for All Contacts or Only Unassigned Contacts 👤
You can now choose whether the contact list should assign contacts through Round Robin for everyone or only for contacts that have not been assigned yet. 🔄
How to set it up:
- Click the pencil icon to open the contact list settings.
- Turn on the Round Robin option.
- Select the round robin users and select the lead source.
- Choose if you want it to apply to all contacts or only unassigned contacts.
- Click Submit to save your changes.
It helps your team stay organised so everyone receives contacts fairly without any manual work. 💼
Note: Only the super admin of the organisation can set up Round Robin.
7. Clearer WA API Broadcast Stats Info ℹ️
You can now hover your mouse over the sent, delivered, read or failed numbers to see a simple description of what each statistic means. 💡
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This is the end of the November 2025 update. We appreciate you following along with the enhancements. Do look forward to our next update as more improvements are on the way. 😁