Improved Ticket Round Robin Assignment 🎯
What's New:
You can now control how tickets are assigned in Flowbuilder Inbox Ticket Round Robin with more flexible assignment rules 🚀
What it means to you:
You now have more control over which chats are included in the assignment process, helping reduce unnecessary reassignment and keeping workflows clean and efficient ✅
With this enhancement, you can:
✅ Include previously assigned chats
✅ Apply assignment only to closed chats
✅ Apply assignment only to brand new chats
✅ Improve control over ticket distribution
✅ Keep your support workflow more organized 🎯
How you can go about it:
Go to Flowbuilder.
Create a Inbox Ticket Round Robin action.
Configure your assignment rules by selecting:
Include previously assigned chats
Apply only to closed chats
Apply only to brand new chats
Save your setup.
The rules will be applied immediately 🚀
To find out more about the option, can hover to the ? icon.