How to Import Order
How contacts are matched when you import orders
Strive checks the email and phone number in your order. If either one matches an existing contact, the order goes to that contact. If nothing matches, a new contact is created so you don't have to import contact before importing order.
What happens when you import:
Email and phone both match: order added to the existing contact
Only email matches: order added to the existing contact
Only phone matches: order added to the existing contact
Nothing matches: new contact created, then order added
Example: Your order has ali@mail.com and 0123456789. Strive already has a contact with ali@mail.com but phone 0198765432. The email matches, so the order goes to this contact. No new contact is created.
Notes:
The contact’s existing details [are not updated / are updated] by the import.
If more than one contact matches, the order goes to [the oldest contact / the email match].