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Malaysia Number Can't Message Indonesia Recipients (Error 130497)

When a Malaysia WA API number fails to message Indonesian recipients, the Inbox tooltip may show "Business account is restricted from messaging users in this country." (error 130497). This usually means a Meta Indonesia country restriction was wrongly applied to that number when it was connected. It is per number and currently known on WA API. Indonesian contacts can still message you inbound. Hover the red exclamation mark next to the failed message timestamp in the Inbox to see the reason, then contact Strive support through our WhatsApp support line with the affected number, the latest failed send date/time/time zone (today or yesterday, or after a new test send), and the error message. Support assists to lodge a ticket with Meta. Do not reconnect the number yourself unless support asks.

If a Malaysia (+60) WA API number in Strive can't send or reply to Indonesia (+62) numbers, but still works for other countries, the cause is often a Meta country restriction that was wrongly applied to that number when it was first connected. The restriction sits on the number itself, so your other WhatsApp numbers in Strive are usually not affected. At the moment this issue is known on WA API numbers.

This guide covers the signs, how to view the error in the Inbox, quick checks, and what to send Strive support. Do not delete or reconnect the number yourself unless Strive support asks you to.

Signs this is the issue

  • Messages and replies from your Malaysia WA API number to Indonesian (+62) recipients fail.

  • In the Inbox, the failed message shows a red exclamation mark. When you hover over it, the tooltip says: "Business account is restricted from messaging users in this country." (error 130497).

  • Sending from the same number to recipients in other countries still works.

  • Your other WhatsApp numbers in Strive can still message Indonesian recipients.

  • Indonesian contacts can still message your Malaysia number. Only outbound sends and replies to +62 recipients fail.

How to view the error in the Inbox

  1. Open Inbox in Strive and open the ticket or thread with the failed message.

  2. Find the message that did not send. Next to its timestamp there is a red exclamation mark.

  3. Hover over the red exclamation mark. The tooltip shows the failure reason, for example: "Business account is restricted from messaging users in this country.".

Quick checks before you contact support

  1. Confirm the recipient number uses country code +62 and is registered on WhatsApp.

  2. Try a different Indonesian recipient. If every +62 number fails, it points to a restriction on your number.

  3. Send a test from the same number to a non-Indonesian recipient. If that works, the number itself is still connected.

  4. If you have another WhatsApp number in Strive, try sending to the same Indonesian recipient from that number. If it works, the problem is limited to the first number.

How to get it fixed

Contact Strive support through our WhatsApp support line. Send these details:

  • Your affected Malaysia WA API number, with country code.

  • The date, time and time zone of the latest failed message. Ideally this is from today or yesterday. If the failure was more than 1 day ago, send a new test message to an Indonesian recipient first, then tell support the result.

  • The error message from the tooltip, or error code 130497 (supporting info).

Strive support will assist to lodge a ticket with Meta about the issue. Do not delete or reconnect the number yourself unless necessary; wait for support's guidance.

Common questions

  • Will my other numbers be affected? Usually no. The Indonesia country restriction is applied per number. Your other WhatsApp numbers in Strive should keep working as normal.

  • Is this a ban on my business? No. It is a country restriction wrongly set on that one number when it was connected. Your business can still meet Meta's requirements for messaging Indonesia; the number just needs the restriction cleared.

  • Can Indonesian contacts still message me? Yes. Indonesian (+62) contacts can still message your Malaysia number. Only messages and replies you send to Indonesian recipients fail.

  • Does this affect WA Coexistence too? At the moment this error is known on WA API numbers only.

  • What if this error comes back later? Contact Strive support again through our WhatsApp support line with the affected number, the latest failed send date/time/time zone (from today or yesterday, or after a new test send), and the error message (or 130497).