Strive FAQ
This article answers some of the most commonly asked questions about using Strive. The questions are organised by category to make it easier to find the information you need.
Account Related
Question
As an admin, if I remove a user, will the data of the member remain in Strive or will it be deleted?
Answer
The user's data will remain in Strive under that user unless the user deletes their own account.
Question
What happens to the user's contact if the user is deleted?
Answer
If a user is deleted:
The contact owner will change to Unassigned
Question
Is it possible to add a team member who is currently a contact as a user in my organisation?
Answer
Yes. Contacts and users are not linked entities in Strive, so a contact can still be added as a user in your organisation.
Contact Related
Question
I am unable to import contacts, or the imported contact list is incorrect.
Answer
Please check the following:
Option 1
Make sure you are using the Strive contact import template when importing contacts.
Option 2
Ensure that the information is placed in the correct columns according to the template.
Email Related
Question
Does Strive provide a function to view the number of recipients and who opened the Email Broadcast?
Answer
Yes. Strive provides Email Broadcast statistics, allowing you to view the number of recipients and track email open activity.
Question
Can I increase the number of emails sent per month?
Answer
Yes. You can request an add-on from the Strive Team to increase the monthly email sending limit.
WhatsApp API Related
Question
How long does a business-initiated message or user-initiated message last?
Answer
Both types of conversations last for 24 hours.
Question
What is the difference between a business-initiated message and a user-initiated message?
Answer
User-Initiated Conversation
A user-initiated conversation starts when a customer sends a message to the business.
Businesses can reply freely within the 24-hour customer service window.
Messages sent during this window are considered user-initiated conversations.
Business-Initiated Conversation
A business-initiated conversation occurs when the business sends a message outside the 24-hour window.
These messages must use an approved message template.
WhatsApp Personal Related
Question
Do WA Personal credits expire monthly if there are remaining credits?
Answer
No. WA Personal credits do not expire monthly. Any remaining credits will be carried forward to the next month.