Strive May 2023 Updatesย ๐Ÿš€๏ฟผ

4 min read

Dear Strivers,

We’re thrilled to share our monthly roundup, featuring our amazing lines of updates and features for the month of May. Before we continue with the updates, we would like to wish a heartfelt “Happy Mother’s Day” to all the amazing mothers out there, whose love and care make a world of difference.

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New Features

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1. ๐Ÿ’ฌ Converse Analytics ๐Ÿ“ˆ

We have good news for you! We have newly added a sub-module in Converse which is Analytics where you can view formulated graphs based on your converse tickets. That is not all! You can also view the statistics of the WA API broadcast messages that you have sent out. Here is a sneak peak of it. To view on the full analytics page, do head over to Converse Analytics. ๐Ÿคฉ
converse analytics.jpg

2. ๐Ÿ˜Ž WA API sandbox ๐Ÿ’ป

Would you like to test our WA API before subscribing? With our WA API sandbox, you can try it out on your own and see how it works. Access to the sandbox is available if you haven’t subscribed to the WA API yet. ๐Ÿ”Ž
wa api sandbox cropped + edited.jpg

3. ๐ŸŽ‰ Introducing New WA Personal Module! ๐Ÿ“ฑ

๐Ÿ“ฃ We’re excited to announce the release of our brand-new WA Personal module! ๐ŸŽ‰ Take a look at the image below to see how it appears. Before diving into the amazing features of WA Personal Broadcast and WA Personal Campaign, make sure to connect your phone number in the WA Personal Setup. We value your feedback, so please don’t hesitate to reach out to us with any questions or thoughts about it.
new wa personal.jpg

4. ๐Ÿ“Š Pipeline Forecast ๐Ÿง‘โ€๐Ÿ’ป

Take control of your sales predictions! With Pipeline Forecast, you can easily forecast your deals and plan for success. Simply click on a deal, configure the closing probability and forecasted closing date, and voila! To view all your forecasted deals, just click on the three dots on the right of the page and select “Pipeline Forecast”. ๐Ÿ’ช๐Ÿ”ฎ
pipeline forecast 1.png

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Enhancements

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1. KPI Pipeline search bar exclusive for kanban view ๐Ÿ”

The search bar in KPI Pipeline is currently made exclusive for the kanban view. Thus, you will not be able to find the search bar in table view.
pipeline search bar kanban view.jpg

2. ๐Ÿ“ฒ Mobile converse notification redirect to converse module ๐Ÿ—ฃ๏ธ

When a new ticket comes in and you click on the notification, it immediately redirect you to the Pending tickets of the Converse Module in Strive Go app as shown in the image below. If a message is received from a resolving ticket, you will be redirected to the ticket when you click on the notification. This way, you may easily access your ticket and message.
IMG_20230505_220836.jpg

3. ๐Ÿ”ข When filter KPI Pipeline deal in table view, the numbering starts from 1 then continue accordingly ๐Ÿ”ข

Now when you filter the deals in table view, the number count will start from 1 then goes to the next number until it reached the last deal.
pipeline filter deal numbering.jpg

4. ๐Ÿค– Added action in Chatbot to Unsubscribe from WA API Mailing List ๐Ÿ“„

When you blast a WA API Broadcast or WA API Campaign to the audience in a mailing list, you may create chatbot with the button that you have added in the template. In the Chatbot action, you can choose “unsubscribe from wa api mailing list,” and when your audience click the button, they will be unsubscribed from the mailing list.
Audience that unsubscribed won’t be able to get any more messages from you if they unsubscribe a broadcast message, but if they unsubscribe a campaign message, they will still be able to receive both broadcast and messages from other campaigns.
chatbot unsub from wa api mailing list.jpg

5. ๐Ÿ—ฃ๏ธ Converse now has 72 hours free conversion window if the message comes from Facebook Advertisement

When your client engage with your Facebook advertisement through engagement on WhatsApp, the conversion window of the ticket will be free for 72 hours.
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6. ๐Ÿ—“๏ธ Appointment submission able to redirect to another link ๐Ÿ–‡๏ธ

When you create or edit your appointment event, you can provide a redirection link. This allows your clients to be automatically redirected to a specific webpage after they submit their appointment booking information.
appt redirect.jpg

7. ๐Ÿ“˜ Contact page info revamp โœจ

Regarding the repositioning of information, the image below provides a preview of how it looks. Super admins have the ability to add, edit, or delete additional custom fields. If there are any contact fields you wish to hide, simply click on the highlighted header of the field to close it. To display the hidden fields again, click on the highlighted header once more.
contact info page revamp.jpg

8. ๐Ÿ“ Contact created added into contact activity

When you add a new contact, the contact creation date will be shown in the contact activity.
contact created in contact activity.jpg

9. ๐Ÿค– Chatbot HTTP request

With our chatbot, you can now send HTTP requests to platforms like Pabbly, Zapier, or any other service that accepts webhook data. Simply copy the URL provided by the HTTP service and paste it into the designated request URL area in the chatbot. This allows you to send data to the HTTP service whenever the chatbot is triggered.
chatbot http request edited.jpg

10. โŒš Chatbot sends follow up response if no response received within certain duration ๐Ÿค–

When you choose the ‘Wait for Reply’ option in the Chatbot module, you can set up a ‘No Reply Condition’. Next, choose the time limit and the chatbot you want to be triggered. If there is no response within the set time, the selected chatbot will automatically send the response to the contact.
chatbot no reply edited.jpg

11. ๐Ÿซฃ Contact information display able to toggle

When you click on the toggle icon located on the left side of the filter, you can easily select which contact information you want to hide or display. ๐Ÿ‘€
contact toggle focused.jpg

12. ๐Ÿ”€ User Role Wording Change โœ๏ธ

We’ve made it easier to understand by changing the wording to “Have access to all” for the specified module.
user role wording change.jpg

13. ๐Ÿ’ฌ Chatbot Channel for WA Personal Accounts ๐Ÿ—ฃ๏ธ

Exciting news! Now you can connect your chatbot with your WA Personal account too. ๐ŸŽ‰
Simply navigate to the channel dropdown menu and choose your WA Personal account to set up your chatbot seamlessly. It’s easier than ever to enhance your conversations and engage with your contacts effectively. Get started now!
chatbot include wa personal channels cropped.jpg

14. ๐Ÿค–New Chatbot Action: “Add to Conversion” ๐Ÿ“ƒ

With the latest update, you can now use the chatbot action to add a contact to your conversion.
chatbot action add to conversion cropped.jpg

15. ๐Ÿ”— Pabbly and Zapier Integration: Added “Add to Contact List” Action ๐Ÿ“„

In Pabbly and Zapier, we’ve added a new action that allows you to add contacts directly to your contact list that you have specified.
pabbly add to contact list cropped.jpg
zapier add to contact list cropped.jpg

16. โœจTouchpoint rewording from Outcome Categories to Touchpoint Outcomes ๐ŸŒŸ

We’ve upgraded our Touchpoint Outcomes feature to enhance usability and understanding. We’ve rephrased it for better clarity and made it more user-friendly. ๐ŸŽฏ๐Ÿ’ช
touchpoint outcome.png

17. ๐Ÿ‘‰Chatbot repositioning step relocated to the right ๐Ÿค–

Say goodbye to confusion! We’ve made a simple adjustment to improve your chatbot experience. The chatbot step repositioning arrow is now conveniently located on the right side of each step. This change makes it easier for you to rearrange and organize your chatbot flow. Get ready for a smoother and more intuitive chatbot building process! ๐Ÿค–๐Ÿ‘‰
chatbot repositioning.png

18. ๐Ÿš€Automation component โ€œAdd deal to pipelineโ€ able to select contact name or company name as the deal name ๐Ÿ’ผ

In the Automation module, you now have the flexibility to choose whether the contact name or company name will be used as the deal name. This customization option allows you to personalize and tailor your deal names to better suit your workflow. Take control and make your deal management more efficient! ๐Ÿ˜Š๐Ÿ”ง
automation add deal in pipeline.png

19. ๐Ÿ”ค Alphabetical Contact Sorting in Pipeline ๐Ÿ“Š

Now, when you’re adding contacts to a deal, the list of contact is sorted alphabetically. This makes it a breeze to find the right contact quickly and efficiently. ๐ŸŽ‰๐Ÿ‘ฅ
pipeline add contact aphabetical.png

20. ๐Ÿ”’WA Personal Setup device privacy rewording ๐Ÿ“ฑ

We’ve simplified the wording when you hover over the lock icon. Now, the locked device displays “Private,” while the unlocked device shows “Public.” ๐Ÿ”’๐Ÿ‘€
chatbot private.png

21. ๐Ÿ”Ž Enhanced Search Capability in Contact Module and Pipeline Deal

We’ve improved the search functionality in both the Contact modules and Pipeline deal. Now, you can easily search for contacts based on their name, email, contact number, and company name. This enhancement makes it more convenient for you to find the information you need. ๐Ÿง‘โ€๐Ÿ’ป๐Ÿ”
seach capability - contact.png
search capability - pipeline.png

We’ve reached the end of this update, but the journey doesn’t end here. Stay tuned for more updates as we move forward together.

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